General Questions

Keep beans airtight and cool

Your beans’ greatest enemies are air, moisture, heat, and light.

To preserve your beans’ fresh roasted flavor as long as possible, store them in an opaque, air-tight container at room temperature. Coffee beans can be beautiful, but avoid clear canisters which will allow light to compromise the taste of your coffee. 

Keep your beans in a dark and cool location. A cabinet near the oven is often too warm, and so is a spot on the kitchen counter that gets strong afternoon sun.

Buy the right amount

Coffee begins to lose freshness almost immediately after roasting. Try to buy smaller batches of freshly roasted coffee more frequently - enough for one or two weeks. 

Subscriptions

You can cancel your subscription at any time. To cancel:

1.  Log in to your account.

2.  Under “Account Details,” choose “Manage Subscription.”

3.  Select “Cancel” and confirm.

Turnaround time in our warehouse is as fast. So, if you’ve placed your order online and realized you need to make a change, don’t wait too long, contact us the same day and we’ll do what we can to make the change. If your order already went out the door for shipment, we can make the changes you want before the next shipment is sent.

Call us at: (832) 861-6140

You can also change your selection, roast, and quantities online at any time. Here’s how:

1.   Log in to your account.

2.   Under “Account Details,” choose “Manage Subscription.”

3.   Select the option you want to change by clicking on the coffee you want to change.

4.    Make your changes and click submit.

You can change the ship date of your subscription at any time. To change:

1.  Log in to your account.

2.  Under “Account Details,” choose “Manage Subscription.”

3.  Select “Shipping.”

4.  Select “Change Ship Date,” and change to the date you want.

5.  Click “Confirm.”

Going away on vacation? We’ll put your subscription on hold until you get back home. Here’s how to put your shipments on hold:

1.  Log in to your account.

2.  Under “Account Details,” choose “Manage Subscription.”

3.  Select “Shipping.”

4.  Select “Subscription Hold.”

5.  Choose the next shipping date that you want your subscription to be held and when you want it to start again. Your payment will not be processed until your subscription starts again.

You can log in to your dashboard and under GIFT SUBSCRIPTIONS find the order and tracking information. The date you chose is the date we SHIP the coffee. Allow 3-5 business days for delivery.